REFUND/EXCHANGE/RETURN POLICY

LabelSeam follows a friendly policy to ensure your purchases are free of stress. We offer a "100% Buyer Protection Program" for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.

  •  Size Exchange:

  If the customer has any size issue with the product delivered then he/she needs to mail us at seambyseema@gmail.com within 24 Hours from the date of delivery the parcel.If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer that is Rs 300. Please Note: Reverse pick-up might not be available on few pin -codes.in this case customer is requested to send back with customer name and mobile on it. Exchange are allowed on size issues only. Exchange will not be issued on product exchange. All purchases made on offers and discounts are non exchangeable.

  1. Exchange can be done within 7 days for the date of delivery
  2. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
  3. Please mention your name, address, number, email and order id on the parcel along with the size needed.
  4. Please do note, that exchange is allowed once per order.
  5. Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size
  6. Store credit equalling the amount of the exchanged product minus the shipping/COD cost of to & fro with a validity of 30 days from the date of receipt of store credit.
  7. The cost of shipping to & fro (reverse pickup as well as shipping charges) for the product is to be borne by you.

 

  • Return : 
We humbly don't take returns on items sold once.
  • Damaged/Wrong Delivery:
 If it's a damaged/defective product, incorrect item sent, such cases are to be informed us within 24 hours of delivery. we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you. 
  • Why my exchange is not accepted?

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

  • Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
  • Our products are made and handled by human hands involving various processes.There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
  • 10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
  • We have made every effort to display the colours of our products that appear on Abigail as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
  • Exchange/Return not accepted if the product is washed and worn.